Frequently Asked Questions
Everything you need to know about our elite sports gear and services.
What is the standard delivery time for Masuri equipment?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location but generally range from 7-14 business days.
How do I ensure I select the correct helmet size?
We provide a comprehensive size guide on each product page. We recommend measuring the circumference of your head just above the ears and comparing it to our specific model dimensions for the safest fit.
What is your return policy for customized team wear?
Due to the personalized nature of customized team kits, we cannot accept returns unless the item is faulty. For non-customized equipment, we offer a 28-day return window.
Are Masuri helmets compliant with international safety standards?
Yes, all Masuri helmets are designed and manufactured to meet or exceed the latest ICC safety regulations and British Standard (BS7928:2013).
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking link to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.